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HrvatskiReturns and complaints
If you are not satisfied with the product or have received the wrong or damaged item, you will find instructions below for returns, complaints, or warranty claims.
Returns within 14 days
If you purchased the product from our online store, you may exercise your right of withdrawal within 14 days of receiving the product, without giving any reason.
You can do this by completing the return form below. After receiving your request, we will send you further instructions on how to return the product.
Return form for returns within 14 days
By completing this form, you are exercising your right to withdraw from the contract within 14 days of receiving the product.
When Returns Are Not Possible
A return within 14 days is not possible in cases where the law provides for exceptions, for example made-to-measure products, personalised products, perishable goods, or sealed products that are not suitable for return for health or hygiene reasons if the seal was opened after delivery.
Complaints and Warranty
If you have received a damaged, incorrect, or non-compliant product, or wish to make a warranty claim, please write to us at the email address below.
Please include in your message:
- order number
- a brief description of the issue
- photos of the product or damage, if relevant
Upon receiving your message, we will send you further instructions. If a return is necessary, please send the product to the address below.
Partizanska ulica 53
9000 Murska Sobota
Slovenia
Note: A complaint is not the same as a return within 14 days. A return within 14 days means withdrawal from the contract without giving a reason, whereas a complaint or warranty claim applies when something is wrong with the product.
Returns within 14 days
For cases where you change your mind and wish to return the product without giving a reason.
Complaints or Warranty
For cases where the product is damaged, incorrect, does not function properly, or does not match the order.