Privacy policy

1. Data Controller

The data controller is:

2. Which Personal Data We Collect

Depending on your use of the website and online store, we may process the following personal data:

• first and last name,
• delivery address,
• billing address,
• e-mail address,
• telephone number,
• order details,
• payment details,
• delivery information,
• information about returns, complaints, and claims,
• communications with us,
• IP address,
• data on website usage,
• data collected through cookies and similar technologies,
• data you enter yourself into forms on the website.

3. Purposes and Legal Bases for Processing

Order Fulfilment

We process personal data to accept orders, confirm orders, process payments, prepare shipments, deliver goods, communicate about orders, and resolve purchase-related issues.

Legal basis: performance of a contract or steps taken prior to entering into a contract.

Issuing Invoices and Legal Obligations

We process data for issuing invoices, accounting records, tax obligations, and other mandatory document retention.

Legal basis: Legal obligation.

Communication with Customers and Visitors

If you send us a question, inquiry, complaint, or other message, we process your data to prepare a response and manage communication.

Legal basis: Performance of a contract, steps prior to entering into a contract, legitimate interest, or legal obligation, depending on the content of the communication.

User Account

If you create a user account, we process data necessary to manage the account, review orders, and facilitate future purchases.

Legal basis: Performance of a contract or your request to create an account.

Newsletter and Notifications

If you subscribe to newsletters, we process your e-mail address and any additional data you provide upon subscription.

Legal basis: Your consent.

You can unsubscribe from receiving newsletters at any time via the link in the received e-mail or by writing to us at info@maveron-fashion.com.

Website Analytics

We may use data on website usage to measure traffic, analyse website use, and improve user experience.

Legal basis: Your consent, when it concerns non-essential analytical cookies or similar technologies.

Advertising and Remarketing

If you give consent, we may use advertising and marketing cookies or similar technologies to measure advertising effectiveness, display personalised ads, and retarget visitors.

Legal basis: Your consent.

Website Security

We may process data to ensure website security, prevent abuse, detect technical errors, protect systems, and safeguard company rights.

Legal basis: Legitimate interest.

4. Recipients of Personal Data

We may disclose personal data to the following categories of recipients when necessary for service provision, legal compliance, or website operation:

• website hosting providers,
• website maintenance providers,
• payment service providers,
• delivery services,
• accounting services,
• e-mail communication providers,
• newsletter providers,
• analytics tool providers,
• advertising tool providers,
• government authorities when required by law.

5. Payments and Delivery

Payments are processed through selected payment providers. Maveron d.o.o. does not store full payment card details.

To fulfil delivery, we may provide the delivery service with necessary data, primarily your name, address, telephone number, e-mail address, and shipment details.

6. Data Retention

We retain personal data for as long as necessary for the purpose for which it was collected, or as required by applicable regulations.

Order, invoice, and business document data are retained in accordance with tax, accounting, and other regulations.

Newsletter data is retained until consent is withdrawn or subscription is cancelled.

Data processed based on cookie consent is retained according to the purpose of each technology or until consent is withdrawn.

7. Transfer of Data to Third Countries

Some service providers, such as analytics, advertising, e-mail, or payment providers, may process personal data outside the European Economic Area.

In such cases, transfers are based on appropriate safeguards, such as adequacy decisions, standard contractual clauses, or other legal mechanisms permitted by applicable law.

8. Individual Rights

As an individual, you have the right to:

• request access to your personal data,
• request correction of inaccurate or incomplete data,
• request deletion of personal data when conditions for this are met,
• request restriction of processing,
• object to processing when it is based on legitimate interest,
• request data portability,
• withdraw consent at any time when processing is based on consent,
• file a complaint with the supervisory authority.

To exercise your rights, please write to us at info@maveron-fashion.com.

9. Complaint to the Supervisory Authority

If you believe that the processing of your personal data violates applicable regulations, you may file a complaint with the Information Commissioner of the Republic of Slovenia.

Information Commissioner, Dunajska cesta 22, 1000 Ljubljana, e-mail: gp.ip@ip-rs.si, website: www.ip-rs.si.

10. Changes to the Privacy Policy

Maveron d.o.o. reserves the right to amend this privacy policy. The current version is always published on this website.